97bet FAQ — Answers to All Your Questions Here

The National ID card (NID) is the most accepted document for identity verification at 97bet. If you don't have an NID, a valid passport or driving licence can also be used. You will need to upload clear photos of the front and back of the document along with a selfie. Make sure all information on the document is clearly readable.

Yes, there may be a problem. For security purposes, 97bet requires that the name on the account, the name on the payment method used for deposits (such as bKash or Nagad), and the name on the identity document must all be the same. If the names don't match, withdrawals may be held up and additional verification may be required.

97bet may request verification when you make a large withdrawal for the first time, or if unusual activity is detected on the account. Submitting your documents voluntarily after registering your account will help avoid delays in future withdrawals.

If verification is rejected, you will generally receive an email explaining the reason — such as a blurry photo, an expired document, or a name mismatch. Fix the issue and resubmit with new, clear photos. If the problem keeps occurring, email [email protected] and our team will help.

Yes, 97bet is fully mobile-responsive. You can visit the site directly from Chrome, Firefox or Samsung Internet and play all games, make deposits and withdrawals, and manage your account. There is no need to download a separate app.

97bet works well on any smartphone or tablet running Android 7.0 or above, or iOS 12 or above. It can also be played on Windows or Mac desktops from any modern browser. On very old devices or outdated browser versions, game graphics may be slow.

After opening 97bet.mom in Chrome, tap the three-dot icon in the top right corner and select "Add to Home screen". This will create a shortcut on your phone that works like an app. On iOS, open Safari and use the share icon to select "Add to Home Screen".

In most cases, when the connection is restored, the game session resumes automatically and the round result is saved. However, if the connection is lost for a long time, some games will complete the round automatically and the result will be added to your account. If you suspect an issue, check your game history and contact support if anything is unresolved.

After a withdrawal request is approved at 97bet, the money generally arrives in your bKash, Nagad or Rocket account within 15 minutes to 2 hours. Bank transfers may take a little longer. The minimum withdrawal amount is ৳1,000.

For the welcome bonus, winnings from the bonus can be withdrawn once the wagering requirement is met. For example, if you receive a ৳1,000 bonus, you need to place ৳15,000 in bets, which is 15 times the bonus amount. Wagering is calculated on the bonus amount only, not the deposit. Once the requirement is met, the amount automatically becomes withdrawable.

No, this is not permitted. At 97bet, withdrawals can only be made to a payment account whose name and identity match your 97bet account. Withdrawal requests to a mobile wallet or bank account registered in a third party's name will be rejected.

Yes. The withdrawal service at 97bet is available 24 hours a day, 7 days a week. Requests can be submitted at night or on public holidays, and the standard processing time of 15 minutes to 2 hours is maintained.

Log in to your 97bet account, go to the "Deposit" option and select bKash. Enter the amount (minimum ৳500) and send money via bKash to the number shown. Copy the payment reference number, enter it in the form and confirm — your balance will be updated within a few minutes.

97bet accepts bKash, Nagad, Rocket and Upay for deposits. Bank transfers are also accepted — you can transfer directly from Dutch-Bangla Bank, BRAC Bank or Islami Bank. The minimum deposit amount is ৳500 for all payment methods.

97bet does not charge any fee on deposits. However, bKash or Nagad providers may apply their own Send Money charges. Bank transaction fees may also apply for bank transfers — check with your respective provider for details on these charges.

First, wait 10–15 minutes as there may sometimes be a network delay. If the balance still hasn't appeared, take a screenshot of the bKash or Nagad transaction and send it to [email protected]. Include the reference number and amount — our support team will verify and resolve it promptly.

The minimum deposit amount at 97bet is ৳500 for every payment method. Your first deposit earns a 100% welcome bonus of up to ৳10,000. For example: a ৳1,000 deposit gives a ৳1,000 bonus, bringing your total balance to ৳2,000 — ready to play straight away.

Go to 97bet.mom and create an account on the registration page by entering your mobile number, password and the required details. Once registration is complete, you can log in directly and start making deposits. Please note that only those aged 21 or above may open an account.

A password should be at least 8 characters long and ideally contain a mix of uppercase letters, lowercase letters, numbers and special characters. Do not use your date of birth or phone number as a password. Avoid using the same password at 97bet that you use on other sites, and never share your password with anyone.

After logging in, you can change your email and some contact details from the profile settings. However, to change core identity information such as your name or date of birth, you will need to contact support and may be required to submit supporting documents. This process is strictly verified for security reasons.

Common causes of login issues include an incorrect password, Caps Lock being on, or a wrong username. After several failed attempts, the account may be temporarily locked. Try clearing your browser cache and cookies and attempt again. If the problem persists, use the "Forgot password" option or contact support.

Click the "Forgot password?" link on the login page and enter your registered mobile number or email. A verification code will be sent, which you can use to set a new password. If you have trouble with this process, email [email protected].