97bet's Privacy Policy

Last Updated: 2026

This Privacy Policy ("Policy") describes in detail how 97bet collects, uses, stores, and protects the personal information of users of the platform. By using our website or registering an account, you are considered to have given your consent to the terms of this Policy.

97bet always treats its users' privacy as the highest priority. We collect only the information that is essential to providing our services, and we never sell your information to third parties without your permission.

This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and international best practices. For any questions or concerns, you may contact our support team.

We collect various types of information when you register an account and use services on the 97bet platform. This information helps us provide you with the best possible service.

97bet uses your information only for lawful and specific purposes. We process your information for the following reasons:

2.1 Account Management and Service Delivery

We use your personal information to create, verify, and manage your account. This includes login verification, identity confirmation, and ensuring account security. This is essential for the proper operation of 97bet.

2.2 Financial Transaction Processing

We use your financial information to complete your deposit and withdrawal requests via bKash, Nagad, Rocket, Upay, or bank transfer. This information is essential to completing each transaction securely.

2.3 Customer Support

We use your account and transaction information to resolve issues through our 24/7 live chat and email support service. When you email [email protected] or contact us via live chat, we verify the relevant information to assist you.

2.4 Security and Fraud Prevention

We analyze technical and behavioral data to ensure platform security, detect unauthorized access, and prevent fraudulent activity.

2.5 Responsible Gaming Monitoring

We monitor your gaming activity to identify early signs of problematic gaming behavior and provide support when needed. This is an important part of our responsible gaming commitment.

2.6 Legal Compliance

We may store and process your information to comply with applicable laws and regulations, in response to requests from regulatory authorities, and to resolve legal disputes.

97bet never sells your personal information to third parties. However, in certain situations we may share limited information with selected partners:

• Payment processors: Financial information necessary to complete bKash, Nagad, Rocket, Upay, and bank transfers is shared with the relevant payment providers. These partners operate under our strict confidentiality agreements.
• Technology service providers: Limited information may be shared with selected technology partners for server hosting, cybersecurity, and platform operations. These partners process data only according to our instructions.
• Legal authorities: We are required to provide necessary information in response to court orders, valid legal processes, or written requests from regulatory authorities.
• Fraud prevention: In cases involving detected fraudulent activity or illegal financial transactions, we may provide necessary information to the relevant authorities.
• Business restructuring: In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases.

Outside of the situations listed above, we do not disclose your information to any third party.

97bet follows the highest industry standards to protect your information. Our security infrastructure operates on the following levels:

4.1 Encryption Technology

All data transfers on our website and mobile platform are protected by 256-bit SSL (Secure Socket Layer) encryption. This means every piece of information travelling from your browser to our servers is fully encrypted and impossible for third parties to read.

4.2 Database Security

All information stored on our servers is protected by strong encryption methods. Sensitive data such as passwords is stored using industry-standard hashing algorithms.

4.3 Access Controls

Access to your information is strictly limited. Only authorized staff may view your information, only for specific reasons and only to the extent necessary. All access is logged and monitored.

4.4 Regular Security Reviews

We conduct regular security audits, vulnerability assessments, and penetration testing. This allows any potential security risks to be identified and addressed in a timely manner.

4.5 Data Breach Response

In the event of a data breach, we will respond quickly with the assistance of appropriate security experts and notify affected users in accordance with applicable law.

Cookies and similar technologies are used on the 97bet website to improve your experience and ensure the platform functions correctly.

5.1 Essential Cookies

These cookies are required for the core functionality of the platform. They are used to maintain login sessions, perform security checks, and remember language preferences. Disabling these cookies will prevent the website from working properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences and settings, so you do not have to reconfigure them every time you log in.

5.3 Analytics Cookies

Analytics cookies are used to analyze website traffic and understand user behavior. This information helps us improve the quality of our services. All data collected remains anonymous.

You can control or disable cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the website.

As a user of 97bet, you have the following rights over your own information:

To exercise these rights, email [email protected] or contact our 24/7 live chat. We will verify your request and respond as quickly as possible.

97bet retains your information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account information: Retained for as long as the account is active. Even after an account is closed, some information may be kept for a set period due to legal obligations.
• Financial transaction information: Transaction records are retained for a set period to meet applicable legal and regulatory requirements.
• Communication history: Support tickets and chat logs are kept for a limited period for quality control and dispute resolution purposes.
• Log files: Technical logs collected for security monitoring are automatically deleted after a set period.

Once the retention period expires, we delete or anonymize your information using secure methods.

97bet is strictly committed to protecting minors (persons under the age of 21). Our platform is intended only for those aged 21 and above.

An age verification process is completed at the time of account registration. If a minor's information enters our system, we will delete that information immediately and close the associated account.

If you believe a minor has created an account using your information, please notify us immediately at [email protected].

97bet reserves the right to update this Privacy Policy from time to time. The Policy may be revised in response to service improvements, the addition of new features, or changes in law.

If significant changes are made to the Policy, we will notify you in the following ways:

• Displaying a clear notice on the website's main page
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of this page

Continuing to use the platform after any changes are made will be considered your acceptance of the revised Policy. We therefore recommend that you visit this page regularly to stay informed about any changes.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team provides assistance in both Bengali and English.