97bet Responsible Gaming — Stay Safe
Gaming is for fun — not for problems. 97bet gives you deposit limits, session timers, and self-exclusion to help you stay in control.
Gaming is a fun experience, not a burden
97bet believes that online gaming is an entertainment activity — when enjoyed with awareness and within set boundaries. Our platform places the highest priority on user protection and mental well-being. That is why we have developed a range of tools and guidelines to keep you in control at all times.
Always keep one thing in mind — gaming is not a source of income. It is a form of entertainment. If you feel that gaming is having a negative impact on your life, seek help straight away. 97bet is always by your side.
⚠️ This service is for those aged 21 or above only. Creating an account or playing games is strictly prohibited for minors.
The mandatory 21+ requirement
To open an account and play any game on 97bet, you must be at least 21 years old. Proof of age must be submitted during account verification. Protecting minors is our primary responsibility.
Control is in your hands
Set Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately. A 7-day waiting period applies if you want to increase a limit.
Session time limits
You can set a maximum time for each gaming session. When the time is up, a warning will appear automatically and you will have the option to end the session.
Self-Exclusion
You can close your 97bet account for a set period (30 days to 5 years) or permanently. Activating self-exclusion will also stop marketing messages and bonus offers.
Loss Limits
Set a cap on how much you can lose within a given period. Once the limit is reached, you will not be able to place any more bets within that period.
Reality Check
You will receive a pop-up reminder at regular intervals to remind you how long you have been playing. This helps you stay aware.
24/7 Support
If you have a problem at any time, contact the 97bet support team. Support is available in Bengali and English via live chat and email.
Know the signs of problematic gaming
If any of the signs below apply to you, it is a signal that you need to take a break or seek help.
- Spending beyond your budget or borrowing money to play
- Playing more to chase losses
- Hiding your gaming from family or friends
- Wanting to stop playing but being unable to
- Prioritising gaming over work, family, or health
- Experiencing anxiety, stress, or depression because of gaming
- Using money set aside for essential expenses on gaming
Tips for enjoying gaming responsibly
Following these simple rules will keep gaming enjoyable at all times.
Set your budget first
Decide how much you will spend before you start playing. Only play if you are comfortable losing that amount.
Take regular breaks
Avoid long uninterrupted sessions — take breaks in between. Get up and walk around, drink some water, or spend time with family.
Play with a clear head, not on emotion
Do not game when you are angry, frustrated, or under the influence of alcohol. Decisions made with a clear head are always better.
Gaming is not your only entertainment
Reading, sports, spending time with family — there are many joys in life. Gaming is just one small part of that.
97bet's Protection Tools overview
| Tool | What it does | When it takes effect | Can it be changed? |
|---|---|---|---|
| Deposit Limit | Sets a maximum deposit amount on a daily / weekly / monthly basis | Immediately | Can be lowered instantly; increasing requires a 7-day wait |
| Loss Limits | Controls the maximum loss within a set period | Immediately | Can be lowered instantly; increasing requires a 7-day wait |
| Session time limits | Controls the time spent in each gaming session | Immediately | Can be changed at any time |
| Reality Check | A reminder about gaming time | Immediately | Can be changed at any time |
| Time-Out | Temporarily suspends the account (1 day to 6 weeks) | Immediately | Cannot be changed before the set period ends |
| Self-Exclusion | Long-term or permanent account closure | Immediately | Cannot be changed while active |
How to activate protection tools
Log in to your account
Go to the 97bet login page and sign in with your username and password.
Go to Account Settings
Click your profile icon in the top right corner and go to the "Responsible Gaming" or "Security Settings" section.
Choose the tool you need
Select whichever tool you need — deposit limit, session time, reality check, or self-exclusion — and follow the on-screen instructions.
Contact support for help
If you cannot find the settings or need assistance, contact 97bet via live chat or at [email protected]. Our team is active 24/7.
Support Centre
The 97bet support team is always ready to help with any issue. We assist in both Bengali and English.
⚠️ If you feel gaming is becoming a problem, do not wait — contact us right now.
Keep children and teenagers safe
Age verification is mandatory to create an account on 97bet. However, if there are young people at home, guardians should take some extra precautions.
- Use parental control software on your device.
- Remember to log out of your account after use.
- Always keep your password and login details private.
- Keep bank and payment app details out of reach of children.
- Have an open conversation with your children about the risks of online gaming.
For parents
Install parental control software such as Net Nanny or Qustodio on your child's device and block specific sites.
Account security
Use a strong password and two-factor authentication so that no one can access your account without permission.
If you are struggling, you don't have to face it alone
Problem gambling is a real and treatable condition. If you or someone you know is suffering because of gaming, seeking help is not a weakness — it takes courage.
97bet Live Chat
Talk to us directly via live chat on the platform. We will assist you with full confidentiality.
Contact by email
Email us at [email protected]. Explain your situation and we will respond quickly.
Close your account
If you feel you need a break, you can activate a time-out or self-exclusion at any time from the 97bet settings.
Professional support
For gaming addiction, speak with a mental health professional or counsellor. Professional support is the most effective option.
Responsible Gaming Questions
Enjoy Responsibly
Log in to 97bet for a safe and enjoyable gaming experience. Visit our FAQ page for any questions.
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